romfun Platform Privacy Notice

This page describes what we collect when you use romfun and how we keep that data protected. We are committed to transparency about your personal information, how we process it, and who may access it. Our privacy practices comply with applicable data protection laws in the jurisdictions where we operate.

When you register an account on romfun, deposit funds, place wagers on live-dealer tables, sportsbook markets, or slots, or request a withdrawal, we collect specific personal and transactional data. We use that data to verify your identity, process payments, settle wagers, prevent fraud, and provide customer support. We do not sell your data to third parties for marketing. We do share payment and verification information with payment processors and regulatory bodies where required by law.

Our privacy policy applies to all services on romfun—live Blackjack, Roulette, Baccarat, Dragon Tiger, Sic Bo, sportsbook (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, esports including Mobile Legends and Free Fire), and slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). If you have questions about your data or our practices, contact us via the support section in your account dashboard.

What Data We Collect on romfun

We collect two main categories of data: account information and transaction history.

Account Information

When you register on romfun, we require your full legal name, date of birth, email address, phone number, and a scanned copy of a government-issued ID (passport, national ID, or driver's licence). This is our Know Your Customer (KYC) verification process and is legally required in most jurisdictions where we operate. We also collect your username, password hash (encrypted), and any two-factor authentication methods you enable (such as your phone number for SMS codes).

We store this information on secure servers. Your password is encrypted using industry-standard hashing; we cannot read it even if our servers are compromised. Your ID scan is encrypted and retained only as long as necessary for verification and compliance purposes.

Transaction History

We log every deposit, withdrawal, wager, and settlement on romfun. For deposits, we record the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the date, and the transaction status. For withdrawals, we record the destination payment method, amount, date, and any compliance hold or review period. For wagers on live-dealer tables, sportsbook markets, and slots, we record the game type, stake amount, outcome, and settlement time.

This transactional data is retained indefinitely for audit, anti-fraud, and regulatory purposes. You can view your complete transaction history in your romfun account dashboard at any time.

Device and Access Information

We log the device type, operating system, IP address, and browser type when you access romfun. If you use the romfun app (Android or iOS), we log app version and installation date. We use this information to detect unusual access patterns (e.g. login from multiple countries in one hour) that may indicate account compromise, and to provide technical support.

Data retention: We retain account information for as long as your romfun account is active, plus five years after closure to comply with anti-money-laundering regulations. Transaction logs are retained indefinitely.

How We Use Your Data

We use the data we collect for these specific purposes:

Account verification: We verify your identity via your government ID to ensure you are a real person and meet age and residency requirements. If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, verification confirms you reside in a jurisdiction where romfun services are lawfully available.
Payment processing: We share your name, account number, and transaction amount with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank) to execute deposits and withdrawals.
Fraud prevention: We analyse your device information, IP address, and transaction patterns to detect account takeovers, money laundering, or duplicate accounts. If we suspect fraud, we may freeze your account pending review.
Regulatory compliance: We may share transactional data with government agencies, tax authorities, or gaming regulators if required by law. We do not volunteer such data; we share only under legal compulsion.
Customer support: We use your account data to respond to support requests about withdrawals, disputed wagers, or account access issues.
Service improvement: We analyse aggregate (non-identifying) data about how users interact with romfun games and features to improve our platform.

We do not sell your personal data. We do not share your data with marketing partners or third-party advertisers without your explicit consent.

romfun Data Policy

Third-Party Processors and Data Transfers

romfun may use third-party service providers to process specific functions on our behalf:

Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet receive your name, account details, and transaction amounts to process deposits and withdrawals. These processors have their own privacy policies; we recommend you review them.
Identity verification vendors: We may use third-party ID verification services to confirm your government ID is authentic. These services receive your ID scan and conduct checks against government databases.
Cloud hosting providers: Our servers may be located outside your jurisdiction (for example, in Singapore or the Netherlands). Your data is encrypted in transit and at rest, so even the hosting provider cannot read it without encryption keys.
Email and SMS vendors: We use third-party email and SMS services to send you withdrawal confirmations, two-factor authentication codes, and account notifications. These vendors act only as processors and do not use your contact information for their own purposes.

All third-party processors must sign data processing agreements agreeing to protect your data with the same standards we apply. We audit their security practices annually.

Your Rights and Our Commitments on romfun

You have the following rights regarding your data on romfun:

Access: You can request a copy of all personal data we hold about you. Submit this request via our support team, and we will provide it within 30 days.
Correction: If any of your account information (name, email, phone) is incorrect, you can update it directly in your romfun account settings. If you need to correct your registered date of birth or ID details, contact support.
Deletion: You can request account closure at any time. Once closed, we delete your password and contact details but retain your transactional history for five years for compliance purposes.
Withdrawal of consent: If we rely on your consent to process data (e.g. for marketing emails), you can withdraw that consent anytime. You cannot withdraw consent for data required for account verification or payment processing.

We commit to safeguarding your data through encrypted connections (HTTPS), encrypted storage at rest, and restricted access (only romfun staff with a legitimate business need can view your account data). We do not store credit card details directly on our servers; payment processors hold that information. We undergo annual security audits to test for vulnerabilities.

If we experience a data breach affecting your personal information, we will notify you promptly and take steps to minimize harm. We do not store passwords in plain text—they are hashed using industry-standard algorithms.

Cookies and Tracking

We use cookies to keep you logged in to your romfun session and to remember your account preferences (e.g. language, table limits you have selected). These are functional cookies necessary for the service to operate. We do not use tracking cookies for marketing or behavioral profiling. You can disable cookies in your browser settings, but you will be logged out of romfun and some features may not work.

Data and Holidays

During holidays such as Idul Fitri, Idul Adha, Imlek, and Nyepi, our support team's response times may be longer, and withdrawals may queue for processing on the next business day. Your data is protected at the same level during holidays as on regular business days.

Contact romfun

If you have questions about our privacy practices, wish to exercise your data rights, or suspect a data breach, contact our support team via the help section in your romfun account dashboard. We respond to data requests within 30 days. For legal inquiries, you may also submit written requests to the address provided in our terms of service (linked in the footer).