romfun Terms of Use
We at romfun operate an online gaming platform providing live-dealer tables, sportsbook coverage, and slot games to users in jurisdictions where such services are lawful. Our terms of use set out the conditions under which you may access and use romfun, your account responsibilities, and our commitments to fair play and security. By registering an account with us, you agree to these terms in full.
These terms cover account opening, deposit and withdrawal procedures, game rules, bonus eligibility, dispute resolution, and our jurisdiction-restricted service model. We frame our service availability clearly: romfun operates only where local law permits online gaming and wagering. Users are responsible for verifying that their access and use comply with their own location's legal requirements. If you are unsure whether romfun services are lawful in your area, consult local regulations before registering.
This page outlines our core policies as the romfun operator. If you have specific questions about how these terms apply to your account or situation, contact our support team through the help section in your account dashboard.
Account Opening and Eligibility on romfun
To open an account on romfun, you must provide your legal full name, date of birth, email address, phone number, and a government-issued ID. We conduct identity verification (Know Your Customer, or KYC) to confirm that you are who you claim to be and to prevent fraud, money laundering, and underage access. This verification typically completes within one business day. We may request additional documentation if we have concerns about the accuracy of your submission.
Once your account is verified, you may deposit and wager on our live-dealer tables, sportsbook, and slot games. romfun services are available only where local law permits. We do not knowingly serve users in jurisdictions where online gaming is prohibited by law. If we determine that your account is registered from a prohibited jurisdiction, we reserve the right to close it and return your deposits to the original payment method.
You are responsible for maintaining the confidentiality of your login credentials and account PIN. If you suspect unauthorized access, change your password immediately and contact our support team. We enable two-factor authentication (2FA) at no extra cost; we strongly encourage you to activate it for added security.
Deposits, Withdrawals, and Payment Methods on romfun
We accept deposits through the following payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer from mobile banking, local payment, online payment, and e-wallet. Deposits via mobile banking or bank transfer typically land instantly; e-wallet deposits usually arrive within moments. Your balance then covers all games on romfun.
Withdrawals are processed in the order they are received. Funds return to the payment method you used for your deposit. Settlement timing depends on your chosen payment method and whether your account requires additional verification (typically for first-time withdrawals). Standard settlement windows range from one to three business days. We do not charge hidden withdrawal fees; all costs display upfront before you confirm.
We reserve the right to hold a withdrawal for compliance review if we detect unusual activity, large transactions, or rapid consecutive withdrawals. In such cases, we will notify you and provide an explanation. During public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), processing may take longer. Plan your withdrawals accordingly if you need funds by a specific date.
Game Rules and Fair Play
All games on romfun operate under published rules and fixed payout structures. Our live-dealer games (Blackjack, Roulette, Baccarat, Dragon Tiger, Sic Bo) are broadcast from secure studios with professional dealers and multi-camera verification. Cards and wheels are real; outcomes are not manipulated by software. We do not adjust payouts or house odds based on a player's history or account balance.
For slot games, we publish the Return to Player (RTP) percentage for each title. These RTPs are audited by independent testing laboratories and remain constant across all sessions. Our sportsbook odds are generated from market data feeds and are subject to standard suspension and adjustment protocols.
If you dispute a game outcome, settlement, or technical issue, you may submit a formal request through our support team. We investigate disputes using our transaction logs, camera footage (for live-dealer games), and market records (for sportsbook). Most disputes are resolved within one business day. If we find an error in our favour, we correct it; if we find an error against us, we refund the difference.
Bonus Terms and Promotional Offers
romfun periodically offers bonuses and promotional credits to new and existing account holders. Any bonus offer comes with specific terms, including eligibility criteria, wagering requirements, and expiration dates. We display these terms clearly at the point of offer. A bonus credit is not real money—it is a promotional token that becomes real money only if you meet the stated wagering requirements.
We reserve the right to cancel any bonus if we detect abuse, fraud, or terms violation. Examples include: using multiple accounts to claim the same bonus, colluding with other players to exploit a promotion, or claiming a bonus while in a prohibited jurisdiction. If we cancel a bonus, any winnings derived from it are forfeit.
Bonuses do not apply to certain games or market types; we specify restrictions upfront. If you have questions about your bonus eligibility or status, contact our support team for clarification before you wager.
Transparency in our terms means you understand the conditions of play and our commitments before you fund your account.
Jurisdiction and Service Restrictions
romfun services are available only in jurisdictions where local law permits online gaming and wagering. We do not operate under a single global license. Instead, we respect regional legal frameworks and serve only users in jurisdictions where our service is lawful. Users are responsible for verifying that their access and use of romfun comply with their own location's legal requirements.
If you are based in Jakarta, Surabaya, Bandung, Medan, or Semarang, we encourage you to check your regional gaming regulations. Some regions may restrict certain game types or require additional licensing or reporting. We respect these boundaries and reserve the right to restrict or close access if local law changes or if we determine a user is in a prohibited jurisdiction.
Our terms of service may change at any time. We will notify you of material changes by email or in-app notice. Your continued use of romfun after such notice constitutes your acceptance of the updated terms. If you do not agree to new terms, you may close your account and request a refund of your remaining balance.
Account Closure and Data Handling
You may close your romfun account anytime by submitting a request through our support team. Upon closure, we will refund any remaining balance to your registered payment method. We retain your account data and transaction history for a minimum of five years to comply with anti-money-laundering regulations and to investigate disputes. After five years, we securely delete personal data unless applicable law requires us to retain it longer.
Our privacy policy (linked in the footer) sets out in detail what data we collect, how we use it, who may access it under law, and your rights over your information. Your data is encrypted in transit and at rest, and we maintain standard security practices to prevent unauthorized access.
We do not sell or rent your personal information to third parties except where required by law or to process your payments and withdrawals. Our payment processors and support systems may access your data as necessary to serve you, but they are bound by confidentiality agreements.
Dispute Resolution and Complaints
If you have a complaint about your account, a game outcome, or our service, contact our support team through the help link in your account dashboard. We aim to acknowledge your complaint within 24 hours and provide a substantive response within three business days. Our support team operates in English and regional languages.
If you remain unsatisfied with our response, you may escalate your complaint to our management team. We will conduct a full review and provide a final written decision within seven business days. If your complaint concerns a regulatory or licensing matter, you may be entitled to escalate further according to your jurisdiction's gaming authority procedures—we will advise you of your options.
Summary of Key Terms
When you open an account on romfun, you agree to provide accurate identity information and complete our verification process. You fund your account through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian banks, and you withdraw to the same method. All games operate under published rules with transparent payouts. We investigate disputes promptly and refund errors in our calculation.
romfun services are available only where local law permits. You are responsible for verifying legal compliance in your area. Our support team is available to answer questions about rules, account status, or payment processing. Your data is protected under encryption and standard security practices, and we retain it only as long as required by law.
These terms are effective immediately upon your registration. We reserve the right to update them at any time, and we will notify you of material changes. Your continued use of romfun constitutes your acceptance of all terms, conditions, and policies outlined here and in our linked privacy policy.